---
title: Order Accuracy – Definition, Calculation & Benchmarks
description: Order accuracy refers to the percentage of orders that are delivered in full, correctly, and without errors.
---

This is a search field with an auto-suggest feature attached.

- There are no suggestions because the search field is empty.

[Contact](https://bitergo.com/beratung)

- [English](https://bitergo.com/en/glossary/order-accuracy)
- [Deutsch](https://bitergo.com/de/glossar/auftragsgenauigkeit)

 English

[![Bitergo Logo](https://bitergo.com/hubfs/Bitergo%20Corporate%20Design/Logo/bitergo-logo-web.svg)](https://www.bitergo.com/)

- Products 
    - [Bitergo WMS](https://bitergo.com/de/bitergo-warehouse-management-system) 
          - [Overview of our WMS](https://bitergo.com/bitergo-warehouse-management-system)
          - [Master Data](https://bitergo.com/wms-master-data)
          - [Incoming Goods](https://bitergo.com/wms-incoming-goods)
          - [Order Picking](https://bitergo.com/wms-order-picking)
          - [Storage](https://bitergo.com/wms-storage)
          - [Stock Transfer](https://bitergo.com/wms-stock-transfer)
          - [Repacking](https://bitergo.com/wms-repacking)
          - [Packaging](https://bitergo.com/wms-packaging)
          - [Outgoing Goods](https://bitergo.com/wms-outgoing-goods)
          - [Shipping](https://bitergo.com/wms-shipping)
          - [Inventory Counting](https://bitergo.com/wms-inventory)
          - [Corrections](https://bitergo.com/wms-corrections)
          - [Information](https://bitergo.com/wms-information)
          - [Reporting](https://bitergo.com/wms-reporting)
    - [Bitergo WMS Free](https://bitergo.com/bitergo-wms-free)
    - [Bitergo Warehouse Automation](https://bitergo.com/warehouse-automation-with-bitergo)
- Company 
    - [About us](https://bitergo.com/profile)
    - [Information Security](https://bitergo.com/information-security-iso-27001)
    - [People at Bitergo](https://bitergo.com/team)
    - [Carreer](https://bitergo.com/en/career)
    - [Contact](https://bitergo.com/contact)
- Ressources 
    - [Blog](https://bitergo.com/en/blog)
    - [WMS-Calculator](https://bitergo.com/cost-savings-calculator)
    - [References](https://bitergo.com/references)
    - [Media](https://bitergo.com/media)
    - [WMS Academy](https://bitergo.com/wms-academy)
    - [Glossary](https://bitergo.com/en/glossary)
- Support 
    - [Support Services](https://bitergo.com/en/support)
    - [AI Support-Assistant](https://bitergo.com/support-ai-assistant)
- [Prices](https://bitergo.com/prices)

[![Bitergo Logo](https://bitergo.com/hubfs/Bitergo%20Corporate%20Design/Logo/bitergo-logo-web.svg)](https://www.bitergo.com/de/)

- [English](https://bitergo.com/en/glossary/order-accuracy)
- [Deutsch](https://bitergo.com/de/glossar/auftragsgenauigkeit)

 English

This is a search field with an auto-suggest feature attached.

- There are no suggestions because the search field is empty.

- Products Products 
    - Bitergo WMS [Bitergo WMS](https://bitergo.com/bitergo-warehouse-management-system) 
          - [Overview of Bitergo WMS](https://bitergo.com/bitergo-warehouse-management-system)
          - [Bitergo WMS Free](https://bitergo.com/bitergo-wms-free)
          - [Login / Registration on www.warehouse-star.de](https://www.warehouse-star.de)
          - **Components:**
          - [Information](https://bitergo.com/wms-information)
          - [Master Data](https://bitergo.com/wms-master-data)
          - [Incoming Goods](https://bitergo.com/wms-incoming-goods)
          - [Order Picking](https://bitergo.com/wms-order-picking)
          - [Storage](https://bitergo.com/wms-storage)
          - [Stock Transfer](https://bitergo.com/wms-stock-transfer)
          - [Repacking](https://bitergo.com/wms-repacking)
          - [Packaging](https://bitergo.com/wms-packaging)
          - [Outgoing Goods](https://bitergo.com/wms-outgoing-goods)
          - [Shipping](https://bitergo.com/wms-shipping)
          - [Inventory Counting](https://bitergo.com/wms-inventory)
          - [Corrections](https://bitergo.com/wms-corrections)
          - [Reporting](https://bitergo.com/wms-reporting)
    - [Bitergo WMS Free](https://bitergo.com/bitergo-wms-free)
    - Bitergo Real-time Visibility Bitergo Real-time Visibility 
          - [connect2track](https://bitergo.com/real-time-visibility)
    - [Bitergo Warehouse Automation](https://bitergo.com/warehouse-automation-with-bitergo)
- Company About us 
    - [About us](https://bitergo.com/profile)
    - [People at Bitergo](https://bitergo.com/team)
    - [Career](https://bitergo.com/en/career)
- Ressources Ressources 
    - [Blog](https://bitergo.com/en/blog)
    - [WMS-Calculator](https://bitergo.com/cost-savings-calculator)
    - [References](https://bitergo.com/references)
    - [Media](https://bitergo.com/media)
    - [WMS Academy](https://bitergo.com/wms-academy)
    - [Glossary](https://bitergo.com/en/glossary)
- [Prices](https://bitergo.com/prices)
- Support Support 
    - [Support Services](https://bitergo.com/en/support)
    - [AI Support-Assistant](https://bitergo.com/support-ai-assistant)
- [Contact](https://bitergo.com/contact)

## Terms & explanations relating to logistics, supply chain management and e-commerce

- [All](https://bitergo.com/en/glossary/all-terms)
- [A](https://bitergo.com/en/glossary/a)
- [B](https://bitergo.com/en/glossary/b)
- [C](https://bitergo.com/en/glossary/c)
- [D](https://bitergo.com/en/glossary/d)
- [E](https://bitergo.com/en/glossary/e)
- [F](https://bitergo.com/en/glossary/f)
- [G](https://bitergo.com/en/glossary/g)
- [H](https://bitergo.com/en/glossary/h)
- [I](https://bitergo.com/en/glossary/i)
- [J](https://bitergo.com/en/glossary/j)
- K
- [L](https://bitergo.com/en/glossary/l)
- [M](https://bitergo.com/en/glossary/m)
- N
- [O](https://bitergo.com/en/glossary/o)
- [P](https://bitergo.com/en/glossary/p)
- [Q](https://bitergo.com/en/glossary/q)
- [R](https://bitergo.com/en/glossary/r)
- [S](https://bitergo.com/en/glossary/s)
- [T](https://bitergo.com/en/glossary/t)
- U
- V
- [W](https://bitergo.com/en/glossary/w)
- X
- [Y](https://bitergo.com/en/glossary/y)
- Z

- [Automation & Technology](https://bitergo.com/en/glossary/glossar-terms-automation-technology)
- [Warehouse Processes](https://bitergo.com/en/glossary/glossar-terms-warehouse-processes)
- [Warehouse Strategies & Methods](https://bitergo.com/en/glossary/glossar-tags-warehouse-strategies-methods)
- [Supply Chain & Fulfillment](https://bitergo.com/en/glossary/glossar-terms-supply-chain-fulfillment)
- [Warehouse Structure & Infrastructure](https://bitergo.com/en/glossary/glossar-terms-warehouse-infrastructure)
- [Management, KPIs and Security](https://bitergo.com/en/glossary/glossar-terms-management-kpis-security)

# Order Accuracy

## What is Order Accuracy?

**Order accuracy** is a key KPI in warehouse management and describes the proportion of customer orders that are delivered **completely, correctly, and without errors**.

It is one of the most important quality KPIs in the warehouse, as it directly impacts:

- customer satisfaction
- return rate
- process costs
- brand perception

 

### How is Order Accuracy calculated?

Formula:

(Error-free orders ÷ total number of orders) × 100

Example:

A company ships 12,000 orders per month.  
Of these, 11,760 are error-free.

→ Order accuracy = **98%**

 

### What is a good Value?

Target values vary depending on industry and level of automation:

- **> 99%** → Best-in-class
- **97–99%** → good standard
- **< 97%** → needs improvement

👉 Especially in [e-commerce](https://bitergo.com/en/glossary/e-commerce), an order accuracy of at least **99%** is often required.

 

### Why is Order Accuracy so important?

Low order accuracy causes significant follow-up costs:

- additional shipping costs (replacement deliveries)
- returns handling
- increased customer service effort
- negative customer reviews

👉 At the same time, it is a key driver of **customer satisfaction and repeat purchase rate**.

 

### Typical Causes of low Order Accuracy

Errors typically occur in the following process steps:

- **[picking](https://bitergo.com/en/glossary/order-picking):** wrong item or incorrect quantity
- **packing:** incomplete or incorrect assembly
- [**master data**](https://bitergo.com/en/glossary/master-data): incorrect item information
- **warehouse organization:** unclear or poorly structured storage locations
- **time pressure:** lack of quality checks

 

### How can Order Accuracy be improved?

1. Introduce scan-based processes

[Barcode](https://bitergo.com/en/glossary/barcode) scans at every process step significantly reduce errors.

2. Use pick-by technologies

e.g. pick-by-voice or pick-by-light to support employees.

3. Optimize warehouse structure

- clear storage location logic
- separation of similar items

4. Integrate quality checks

- packing station checks
- weight controls

5. Standardize processes

Clear workflows and training increase process reliability.

 

### Typical Mistakes in Interpretation

👉 High order accuracy does not automatically mean efficient processes.

Example:  
A warehouse achieves 99.5% but requires above-average time.

→ Therefore always consider it in combination with other KPIs, e.g.:

- [picking performance](https://bitergo.com/en/glossary/picking-performance)
- [throughput time](https://bitergo.com/en/glossary/order-cycle-time)

 

### Relation to other KPIs

Order accuracy is closely related to:

- [**pick error rate**](https://bitergo.com/en/glossary/pick-error-rate) → detailed analysis at line-item level
- **return rate** → external impact on the customer
- **perfect order rate** → holistic quality KPI
- **throughput time** → speed vs. quality

👉 Only in combination do they provide a complete picture of warehouse performance.

 

### Practical Example

An online retailer introduces barcode scanning throughout the entire process:

- before: 96.8% order accuracy
- after implementation: 99.3%

**Result:**

- significantly fewer returns
- reduced customer service effort
- higher customer satisfaction

 

### ❓ FAQ – Frequently asked Questions about Order Accuracy

### What counts as a “flawless order”?

An order is considered correct if:

- all items are correct
- the quantity is correct
- there are no incorrect or damaged products included

### How often should order accuracy be measured?

Ideally **daily or in real time in the WMS**, but at least weekly. 

### What is the difference from the picking error rate?

- **Pick error rate** measures errors at the item level
- **Order accuracy** measures errors at the order level

## What Role does a WMS play?

A [Warehouse Management System (WMS)](https://bitergo.com/en/glossary/warehouse-management-system-wms) enables:

- real-time tracking
- automated validation processes
- reduction of manual errors
- continuous KPI monitoring

 

### Conclusion

Order accuracy is one of the most important warehouse KPIs and connects **operational quality with customer satisfaction**.

Companies that systematically measure and optimize this KPI benefit from:

- lower costs
- more stable processes
- better customer experiences

👉 **High order accuracy is not a coincidence, but the result of structured and transparent processes.**

##### Bitergo GmbH

Saarlandstr. 117  
44139 Dortmund  
Germany

+49 231 878008-0

[wecare@bitergo.com](mailto:wecare@bitergo.com)

##### Company

- [About us](https://bitergo.com/profile)
- [Information Security](https://bitergo.com/information-security-iso-27001)
- [People at Bitergo](https://bitergo.com/team)
- [Career](https://bitergo.com/en/career)
- [Contact](https://bitergo.com/contact)

##### Products

- [Bitergo WMS](https://bitergo.com/bitergo-warehouse-management-system)
- [Bitergo WMS Free](https://bitergo.com/bitergo-wms-free)
- [Bitergo Warehouse Automation](https://bitergo.com/warehouse-automation-with-bitergo)

##### Resources

- [Blog](https://bitergo.com/en/blog)
- [WMS-Calculator](https://bitergo.com/cost-savings-calculator)
- [References](https://bitergo.com/references)
- [Media](https://bitergo.com/media)
- [WMS Academy](https://bitergo.com/wms-academy)
- [Glossary](https://bitergo.com/en/glossary)

 

##### Support

- [Support Services](https://bitergo.com/en/support)
- [AI Support-Assistant](https://bitergo.com/support-ai-assistant)

##### [Prices](https://bitergo.com/prices)

 

[![ISO_27001_Horizontal](https://bitergo.com/hs-fs/hubfs/ISO_27001_Horizontal.png?width=200&height=75&name=ISO_27001_Horizontal.png)](https://bitergo.com/information-security-iso-27001)

ISO 27001-certified   
Information Management System for **Bitergo WMS**   
and **Bitergo Warehouse Automation**

 

 ©  Bitergo GmbH

[Legal information](https://bitergo.com/imprint) | [Privacy](https://bitergo.com/privacy) | Cookie-Settings

[LinkedIn icon](https://www.linkedin.com/company/bitergo-gmbh) <https://www.facebook.com/bitergo> <https://www.instagram.com/bitergo_software/> <https://www.youtube.com/@bitergo_software/>

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Bitergo",
    "url" : "https://bitergo.com/en/glossary/author/bitergo"
  },
  "dateModified" : "2026-04-13T14:07:08.607Z",
  "datePublished" : "2026-04-13T13:03:45.000Z",
  "headline" : "Order Accuracy – Definition, Calculation & Benchmarks",
  "mainEntityOfPage" : {
    "@id" : "https://bitergo.com/en/glossary/order-accuracy",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://bitergo.com/hubfs/bitergo-logo-1.svg"
    },
    "name" : "Bitergo GmbH"
  }
}
```