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Bitergo WMS - Warehouse Star

With our warehouse management solution "Bitergo WMS - Warehouse Star", which consists of modular, standardised apps, we help you to digitalise your warehouse within a few days. Get a detailed insight into the benefits of each functionality.

Overview of our WMS Login / Registration on warehouse-star.com

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Bitergo Real-time Visibility

connect2track gives you full Control over all Movements in your Supply Chain.

About the product "connect2track"

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Warehouse and Production Control Support

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Bitergo Support Services

Our goal is to provide you with reliable and professional support at all times. With our support models, we ensure that you have continuous access to technical expertise and assistance—fully tailored to the needs of your business.

Our "Essential" support model, designed primarily for small and medium-sized teams, is already included in your Bitergo WMS - Warehouse Star license and offers a straightforward and efficient introduction to our service offerings. 

For growing businesses that require additional support, we offer flexible expansion options. These allow you to seamlessly scale your support requirements as your user base grows.

Larger organizations or businesses with mission-critical processes benefit from our advanced support contracts, such as Bitergo Care and Bitergo Max. These options provide additional benefits, including prioritized support, a powerful ticketing system, and extended service hours, ensuring that your operations are always optimally supported.

Below, you will find a detailed overview of our support options to help you choose the ideal solution for your needs.

Bitergo Essential

Basic Support for all Bitergo WMS - Warehouse Star Customers

0 € / Month

  • Services included:
  • Checkmark Up to 25 users
  • Checkmark Availability 99,5%
    MO-FR, 8:00 - 16:00 CET
  • Checkmark Response times:
    8 hrs. (critical issue)
    12 hrs. (high impact issue)
    16 hrs. (medium impact issue)
    48 hrs. (low impact issue)
  • Chargeable options
    (price on request):
  • Additional user licences,
    package of 25 users
  • Variable extension of availability to Saturdays, Sundays and public holidays
Get in touch

Bitergo Basic

Extended Support for Companies with One-shift Operation

Price on Demand

  • Services included:
  • Checkmark Up to 25 users
  • Checkmark Avaibility 99,5%
    MO-FR, 8:00 - 17:00 CET
  • Checkmark Response times:
    1 hr. (critical issue)
    2 hrs. (high impact issue)
    8 hrs. (medium impact issue)
    24 hrs. (low impact issue)
  • Access to the ticket system / ticket database for full transparency of all support processes
  • Chargeable options
    (price on request):
  • Additional user licences,
    package of 25 users
  • Variable extension of availability to Saturdays, Sundays and public holidays
Get in touch
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Bitergo Care

Extended Support for Customers with higher Requirements

Price on Demand

  • Services included:
  • Checkmark Up to 25 users
  • Checkmark Avaibility 99,5%
    MO-FR, 6:00 - 22:00 CET
  • Checkmark Response times:
    1 hr. (critical issue)
    2 hrs. (high impact issue)
    8 hrs. (medium impact issue)
    24 hrs. (low impact issue)
  • Access to the ticket system / ticket database for full transparency of all support processes
  • Chargeable options
    (price on request):
  • Additional user licences,
    package of 25 users
  • Variable extension of availability to Saturdays, Sundays and public holidays
Get in touch

Bitergo Max

Premium Support for Customers with the highest Requirements

Price on Demand

  • Services included:
  • Checkmark Up to 25 users
  • Checkmark Availability 99,5%
    MO-FR, 0:00 - 24:00 CET
  • Checkmark Response times:
    1 hr. (critical issue)
    2 hrs. (high impact issue)
    8 hrs. (medium impact issue)
    24 hrs. (low impact issue)
  • Access to the ticket system / ticket database for full transparency of all support processes
  • Chargeable options
    (price on request):
  • Additional user licences,
    package of 25 users
  • Variable extension of availability to Saturdays, Sundays and public holidays
Get in touch