Bitergo Support Services

Our goal is to provide you with reliable and professional support at all times. With our support models, we ensure that you have continuous access to technical expertise and assistance—fully tailored to the needs of your business.

Each of our Bitergo WMS packages already includes support: Bitergo Free is the support package of our free WMS variant Bitergo WMS Free. Our Essential Support model, which is mainly aimed at small and medium-sized teams, is already included in all other Bitergo WMS - Warehouse Star licenses and offers an uncomplicated and efficient introduction to our service offering. 

For growing businesses that require additional support, we offer flexible expansion options. These allow you to seamlessly scale your support requirements as your user base grows.

Larger organizations or businesses with mission-critical processes benefit from our advanced support contracts, such as Bitergo Care and Bitergo Max. These options provide additional benefits, including prioritized support, a powerful ticketing system, and extended service hours, ensuring that your operations are always optimally supported.

Below, you will find a detailed overview of our support options to help you choose the ideal solution for your needs.