With the following data protection information, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we decide either alone or jointly with others on the purposes and means of the processing. In addition, we inform you below about the third-party components used by us for optimisation purposes and to increase the quality of use, insofar as third parties process data under their own responsibility.
General Notes and mandatory Information
for data processing in the sense of data protection law:
phone: +49 231 / 878008-0
Processing of personal data
In order to provide the functions and services of our digital offers, it is necessary that we collect personal data about you. Personal data is data with which you can be personally identified. Below we explain what data we collect about you, why this is necessary and what rights you have in relation to your data.
We process personal data in compliance with the relevant data protection regulations, in particular the DS-GVO and the BDSG. Data processing by us only takes place on the basis of legal permission. When using this website, we process personal data only with your consent (Art. 6 para. 1 lit. a DS-GVO), for the performance of a contract to which you are a party, or at your request for the implementation of pre-contractual measures (Art. 6 para. 1 lit. b DS-GVO), for the fulfilment of a legal obligation (Art. 6 (1) lit. c DS-GVO) or if the processing is necessary to protect our legitimate interests or the legitimate interests of a third party, provided that your interests or fundamental rights and freedoms that require the protection of personal data do not override (Art. 6 (1) lit. f DS-GVO).
Unless otherwise stated in the following information, your personal data will be deleted or blocked as soon as you withdraw your consent to the processing or the purpose for storing the data no longer applies or the data is no longer required for the purpose, unless its continued storage is required for evidence purposes or is contrary to statutory retention obligations.
Passing on data
Furthermore, personal data will not be passed on without your express consent according to Art. 6 para. 1 lit. a DS-GVO, unless there is a legal obligation according to Art. 6 para. 1 lit. c, this is required by law and according to Art. 6 para. 1 lit. b DS-GVO, or the disclosure is necessary for the assertion, exercise or defence of legal claims pursuant to Art. 6 para. 1 lit. f DS-GVO and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data.
Rights of data subjects
Within the framework of the applicable legal provisions, you have the right at any time to free information (Art. 15 DS-GVO) about your stored personal data, their origin and recipients and the purpose of the data processing and, if applicable, a right to correction (Art. 16 DS-GVO), deletion (Art. 17 DS-GVO), blocking (Art. 18 DS-GVO) or transfer (Art. 20 DS-GVO) of this data.
Revocation of consent given
Furthermore, you have the right to revoke your declaration of consent under data protection law (Art. 6 para. 1 lit. a DS-GVO) at any time (Art. 7 para.3 DS-GVO). For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Objection to processing
If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) sentence 1 lit. f DS-GVO, you have the right to object to the processing of your personal data pursuant to Art. 21 DS-GVO, insofar as there are grounds for doing so that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which is implemented by us without specifying a particular situation. If you would like to make use of your right of revocation or objection, an email to us is sufficient.
Contact person for data protection
If you have any questions regarding the collection, processing or use of your personal data, or if you wish to obtain information, correct, block or delete data, please contact:
To the Data Protection Officer
Right of appeal to the supervisory authority
If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can complain to the competent data protection authority (Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestr. 2-4, 40213 Düsseldorf).
Changes to the data protection information
We reserve the right to change our security and data protection measures as far as this is necessary due to technical and legal developments. In these cases, we will also adapt our data protection information accordingly. Please therefore refer to the respective current version of our data protection information.
Last change: October 2023
Privacy Information for our Website
Website usage data
Every time a user accesses our site, we or our web space provider collect data about each access to our offer (so-called server log files). The access data includes: Name of the accessed website, date and time of the access, referrer URL (the previously visited page), web browser used, IP address and the country from which the request was made.
The processing is carried out in accordance with Art. 6 para. 1 lit. f DS-GVO on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.
The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.
The log file data is usually stored for 3 days, connection data is deleted immediately after the HTTP/S call has been made.
Request by e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. In this context, the data will not be passed on to third parties. The processing of this data is based on Art. 6 (1) lit. b DS-GVO, insofar as your request is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6 para. 1 lit. a DS-GVO) and / or on our legitimate interests (Art. 6 para. 1 lit. f DS-GVO), as we have a legitimate interest in effectively processing the enquiries sent to us. The data you send to us will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
For questions of any kind, we also offer you the option of contacting us via a form provided on the website. If you send us enquiries via the contact form, your details from the contact form will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. In this context, the data will not be passed on to third parties.
Rechtsgrundlage für die Verarbeitung der Daten ist unser berechtigtes Interesse an der Beantwortung Ihres Anliegens gemäß Art. 6 Abs. 1 lit. f DS-GVO sowie ggf. Art. 6 Abs. 1 lit. b DS-GVO, sofern Ihre Anfrage auf den Abschluss eines Vertrages oder zur Durchführung vorvertraglicher Maßnahmen abzielt. Die von Ihnen im Kontaktformular eingegebenen Daten verbleiben bei uns, bis Sie uns zur Löschung auffordern oder der Zweck für die Datenspeicherung entfällt (z.B. nach abgeschlossener Bearbeitung Ihrer Anfrage). Zwingende gesetzliche Bestimmungen – insbesondere Aufbewahrungsfristen – bleiben unberührt.
With the newsletter we inform you about us and our offers. If you would like to receive the newsletter, we require a valid email address from you as well as your first and last name so that we can also address you personally in our newsletter.
The personal data collected in the context of a registration for the newsletter is used exclusively for sending our newsletter. The dispatch of the newsletter and the associated performance measurement is based on consent (Art 6 para. 1 lit. a DS-GVO in conjunction with § 7 para. 2 No. 3 UWG).
The registration for our newsletter takes place in a so-called double opt-in procedure. This means that after registration you will receive an e-mail in which you are asked to confirm your registration. The confirmation serves to check whether the owner of the e-mail address is also authorised to receive the newsletter.
When you register for the newsletter, we also save your IP address and the date of registration as well as the date of confirmation. The logging of the registration process is based on our legitimate interests (Art. 6 para. 1 lit. f DS-GVO) to provide a user-friendly and secure newsletter system and to provide proof of consent given. The email address is stored as long as the subscription to the newsletter is active.
The newsletter is sent by means of a dispatch service provider. When we send newsletters via the dispatch service provider, we can determine whether a newsletter message has been opened and which links, if any, have been clicked on. If you do not want any analysis, you must therefore unsubscribe from the newsletter. The dispatch service provider is used on the basis of our legitimate interests pursuant to Art. 6 Para. 1 lit. f DS-GVO and an order processing agreement pursuant to Art. 28 Para. 3 DS-GVO.
You can revoke your consent to the storage of the data, the email address and their use for sending the newsletter at any time. The revocation can be made via a link in the newsletters themselves, in your profile area or by sending a message to the contact options above.
By registering on our website, we can offer you content or services which, due to the nature of the matter, can only be offered to registered users. The data entered during registration is processed exclusively for our own purposes and on the basis of Art. 6 para. 1 lit. b DS-GVO (contract performance and pre-contractual enquiries). The data collected can be seen from the input mask within the scope of registration.
Within the scope of the use of our registration and login functions as well as the use of the portal, we store the IP address and the time of the respective user action. The storage is based on our legitimate interests (Art. 6 para. lit. f DS-GVO) to protect against misuse and other unauthorised use. As a matter of principle, this data is not passed on to third parties unless there is a legal obligation to pass it on in accordance with Art. 6 Para. 1 lit. c DS-GVO or the passing on serves a criminal prosecution. The duration of the storage of this data is limited to the aforementioned purpose. If you have terminated your portal account, your data relating to the portal account will be deleted, subject to its retention being necessary for reasons of commercial or tax law in accordance with Art. 6 para. 1 lit. c DS-GVO.
Publication of job advertisements and online applications Your application data will be collected and processed electronically by us on the basis of Section 26 (1) BDSG in conjunction with (2) BDSG for the purpose of processing the application procedure.
If your job application is rejected, the data you have submitted will be deleted three months after you have been notified of the rejection. This does not apply if longer storage is necessary due to legal requirements (for example, the duty of proof under the General Equal Treatment Act) or if you have expressly consented to longer storage in our database of interested parties.
Cookies, Tracking, Plugins, external Content (embedded Functions)
A web browser cookie is a small text file sent from a website to your computer or mobile device, where it is stored by your web browser. Web browser cookies can store information such as your IP address or other identifier, your browser type and information about the content you view and interact with on the Digital Services. By storing such information, web browser cookies can store your preferences and settings for online services and analyse how you use online services.
There are also other technologies that can be used for similar purposes, such as web beacons, Flash cookies, HTML 5 cookies and embedded plugins/scripts. Our website uses technically necessary cookies, performance cookies and functional cookies as well as external plugins/scripts.
In principle, you can also visit our website without using embedded functions. This does not apply to technically necessary technologies. The use of these technologies takes place in accordance with Art. 6 para. 1 lit. f DS-GVO on the basis of our legitimate interest in a user-friendly design of our website.
For the processing of some embedded functions, the legal basis is consent, according to Art. 6 para. 1 lit. a DS-GVO. When calling up our website, the user is informed about the use of the embedded functions ("cookie banner") and his or her consent to the processing of personal data used in this context is obtained.
We use HubSpot on our website for marketing activities and use HubSpot's hosting services as part of our website as well as for landing pages under our main domain www.bitergo.com.
HubSpot is a US company with a branch office in Germany, Am Postbahnhof 17, 10243 Berlin ("HubSpot").
We have concluded an order processing agreement pursuant to Art. 28 DSGVO with HubSpot.
The personal data collected on this website is stored on the servers of the hoster "HubSpot" (HubSpot Ireland Ltd., 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, parent company: HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141 USA, https://www.hubspot.de/). This may include IP addresses, contact requests, meta and communication data, contract data, contact data, names, website accesses and other data generated via a website.
The hoster is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b DSGVO) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f DSGVO). If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.
Our hoster will only process your data insofar as this is necessary for the fulfilment of its service obligations and will follow our instructions with regard to this data.
Use of web fonts
This site uses so-called web fonts provided by Google for the uniform display of fonts. The Google Fonts are installed in a folder under our HubSpot account. A connection to Google servers does not take place.
We use HubSpot's integrated software solution for our own marketing, lead generation, qualification and management processes. This includes email marketing and reporting, which governs the sending and evaluation of automated, individualised mailings, social media publishing, the integration of google and social media advertising and reporting, contact management such as user segmentation and CRM, landing pages and contact forms. Our contact forms allow you, as a visitor to our website, to learn more about our business, download content and provide us with your contact information. This information, as well as our website content, is stored on HubSpot servers in Europe. We use this information to contact you. Before we process your data for the purposes mentioned in this section, we obtain your consent. You can revoke this consent at any time by sending an email to email@example.com for the future in accordance with Art. 7 (3) DSGVO. If you have given us consent to contact you by e-mail via a contact form, each e-mail will contain an unsubscribe link.
HubSpot Live-Chat / Chatbot
We use HubSpot's chat features to communicate with you. Chatbots are able to respond to your questions and other input without human assistance. To do this, the chatbots analyse other data in addition to your input in order to provide suitable answers (e.g. names, email addresses and other contact data, customer numbers and other identifiers, orders and chat histories). Furthermore, the chatbot may collect your IP address, log files, location information and other metadata. This data is stored on the servers of the chatbot provider HubSpot.
User profiles can be created based on the collected data. In addition, the data can be used to play out interest-based advertising, provided that the other legal requirements (in particular consent) for this are met. For this purpose, the chatbots can be linked to analysis and advertising tools.
The collected data may also be used to improve our chatbots and their response behaviour (machine learning).
The data you enter during communication remains with us or the chatbot operator until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after processing your enquiry has been completed). Mandatory legal provisions - in particular retention periods - remain unaffected.
The legal basis for the use of chatbots is Art. 6 para. 1 lit. b DSGVO, insofar as the chatbot is used to initiate a contract or as part of the performance of a contract. If a corresponding consent was requested, the processing is exclusively based on Art. 6 para. 1 lit. a DSGVO and Section 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time. In all other cases, the use is based on our legitimate interest in the most effective customer communication possible (Art. 6 para. 1 lit. f DSGVO).
We use HubSpot to optimise advertising and customer targeting. Only if you have given us your consent to do so, we can also combine the pseudonymous data with personal information from your CRM profile in order to address you optimally and provide you with interest-based support.
The personal data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. We process your contact data that you have provided to us via a contact form on our website, a special landing page via a lead generation form (e.g. as part of paid advertising on google, facebook (meta), Instagram, LinkedIN or XING) until your revocation, unless there is another legal basis for retention after your revocation.
In the cooperation with HubSpot, the appropriate level of data protection is ensured via the integration of the EU standard contractual clauses of the European Commission.
You can find more information on data processing by HubSpot here: https://legal.hubspot.com/privacy-policy
Social Media Pages
If you have any questions about our offers and services, please contact the Social Media Dialog team at firstname.lastname@example.org.
Facebook bietet umfassende Möglichkeiten zur Interaktion und multimedialen Darstellung. Auf der Facebook-Seite der Bitergo GmbH (https://www.facebook.com/bitergo) finden Sie Tipps und Informationen rund um unser Unternehmen. Bei allen Fragen zu unseren Angeboten und Services steht Ihnen das Social Media Dialog-Team zur Verfügung.
We use the statistics service \"Facebook Insights\" for the purpose of designing and continuously optimizing our pages to meet your needs. This service captures your activity on our site and provides it to us in anonymized statistics. Data collected by Facebook Insights includes page activity, page views, post reach (differentiating organic/paid content), views and average duration of video plays, information about which countries and cities our visitors come from, and statistics about the gender balance of our visitors. It is not possible to draw conclusions about individual users. Access to individual user profiles by the administrator is not possible. You can find more information about Facebook Insights here.
Regarding the processing of Insights data, there is joint responsibility between Facebook and us. Details of this are set out in the Joint Controller Addendum, which can be found here. For affected persons, Facebook Ireland provides the gist of the page Insights supplement.
Facebook Lead Ads
We use the "Lead Ads" function of Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook") to play out advertisements. For the control of target groups via Facebook's Ads Manager associated with the playout of advertisements, it is to be assumed that there is joint responsibility with Facebook regarding the data collection and analysis by Facebook associated with the playout of advertisements. We receive aggregated statistics from Facebook regarding the ad playout. You can find out here how you as a Facebook user can control the extent to which you receive personalized advertising on Facebook. There is joint responsibility between Facebook and us regarding the processing of Insights data. Details of this are set out in the Joint Controller Addendum, which can be found here. For affected persons, Facebook Ireland provides the gist of the page Insights supplement.
If Facebook users are interested in the advertised product - so-called leads - they can collect their personal contact information via a contact form displayed on Facebook websites (so-called "instant form"). The content and scope of the data requested in this form depends on the focus of the respective lead campaign.
The processing of the data is strictly tied to the purposes pursued with the respective lead ad campaign. These purposes are clearly stated in the lead ad or on the form provided before the data provided is transmitted to us.
The legal basis for data processing is your express consent pursuant to Art. 6 (1) a DSGVO. You can revoke your consent at any time with effect for the future. Please address your revocation to Bitergo GmbH, Saarlandstr. 117, 44139 Dortmund, Germany, or by e-mail to email@example.com. Once you enter your personal data via our Lead Ads form, it will be stored in our Facebook (META) profile. Via our Facebook profile, we can download this collected data within 90 days and use it for the purposes specified in the form. We store the collected data only as long as they are required for the purpose, for a maximum of six months, unless there is another reason that entitles us to process the data. The data will not be passed on to third parties.
Data submitted via Instant Forms will be controlled by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland and transferred or transmitted to or stored and processed in the following countries:
- Places where Meta Platforms Ireland Limited has infrastructure or data centers, such as, but not limited to, the U.S., Ireland, Denmark or Sweden
- Countries where products of Meta Platforms Ireland Limited companies are available
On the Bitergo Instagram channel (www.instragram.com/bitergo_software) you will find exciting tips and news about our company. You can also leave comments and ask questions.
For the purpose of demand-oriented design and continuous optimisation of our pages, we use the statistics service "Instagram Insights". The Instagram Insights data is evaluated anonymously so that no conclusions can be drawn about individual users. Access to individual user profiles by the administrator is not possible.
We maintain a company page on the LinkedIn social network:
As the operator of this site, we are responsible for the collection (but not for the further processing) of the data of visitors to our company site together with the operator of the social network LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland, within the meaning of the General Data Protection Regulation (GDPR).
The data collected includes
- Information about the types of content visitors view or interact with, or the actions they take; and
- Information about the devices used by visitors (e.g. IP addresses, operating system, browser type, language settings, cookie data).
Social networks also collect and use information to provide analytics services, known as "page insights", to page operators to provide them with insights into how people interact with their pages and with the content associated with them.
We have entered into a specific agreement with the social network operator:
LinkedIn: "Page Insights Joint Controller Addendum" https://legal.linkedin.com/pages-joint-controller-addendum.
In each case, these regulate in particular which security measures the operator must observe and in which the operator has agreed to fulfil the data subject rights (i.e. users can, for example, address information or deletion requests directly to the operator of the social network).
The rights of visitors (in particular to information, deletion, objection and complaint to the supervisory authority) are not restricted by the agreements with the operator. You can assert your rights (information, correction, deletion, restriction of processing, data portability, objection and complaint) both against us and against LinkedIn.
The legal basis for data processing is our legitimate interest in ensuring that our offer and our company are present on the internet as comprehensively as possible, as well as the possibility to communicate with you via social networks (Art. 6 para. 1 lit. f DSGVO).
Data subjects: Website visitors, visitors from our company page on LinkedIn.
There is a possibility on LinkedIn that some of the information collected may also be processed outside the European Union in the USA. We would like to point out that the USA is not a safe third country within the meaning of EU data protection law (see also section 13). Data transfers take place in each case on the basis of standard contractual clauses. LinkedIn and associated companies are thus contractually obliged to process data in accordance with data protection law. Further information on the handling of personal data can be found in LinkedIn's data protection information.
LinkedIn Ads, LinkedIn Analytics and LinkedIn Marketing solutions
The deactivation is usually saved by means of a cookie. It must therefore be renewed when you delete the cookies. In addition, deactivation must be carried out separately for each browser.
Further information on data protection within the scope of LinkedIn services can be found at: www.linkedin.com/legal/privacy-policy.
We use the above-mentioned social medium and operate a company page at www.xing.com/pages/bitergogmbh. The provider is New Work SE, Dammtorstraße 30, 20354 Hamburg, Germany. We have no influence on the data collected and data processing procedures, nor are we aware of the full extent of the data collection, the purposes of the processing, the storage periods. We also have no information on the deletion of the collected data by this provider. If you access our company pages, it is possible that the provider will store the data collected about you as a user profile and use it for the purposes of advertising, market research and/or designing its website to meet your needs. You have the right to object to the creation of these user profiles, whereby you must contact the provider to exercise this right.
You can find a data protection declaration of the provider here: https://privacy.xing.com/de/datenschutzerklaerung.
You can also find further information on data protection with this provider here: https://privacy.xing.com/de.
Furthermore, we use Xing Ads.
With the help of the advertising media of this tool (so-called Xing Ads), we can draw attention to our attractive offers in the social network of this provider. We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. In this way, we pursue the interest of showing you advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs.
These advertisements are delivered by the provider. If you access our website via an advertisement presented to you by this provider, a cookie will be stored in your PC by the tool. These cookies are not intended to identify you personally. The unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes to be addressed) are usually stored as analysis values for this cookie.
Due to the tool used, your browser automatically establishes a direct connection with the server of this provider. We have no influence on the scope and further use of the data collected through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of the advertising material of this tool, the provider receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us. If you are registered with a service of this provider, he can assign the visit to your account. Even if you are not registered with this provider or have not logged in, there is a possibility that the provider may obtain and store your IP address.
You can prevent participation in this tracking procedure in various ways:
- by adjusting your browser software accordingly; in particular, the suppression of third-party cookies will result in you not receiving advertisements from third-party providers
- by deactivating cookies
You can find more information on how this works and the associated data processing here: https://werben.xing.com/marketingloesungen/xing-ads/.
The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Any company certified under the DPF undertakes to comply with these data protection standards. For more information, please contact the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active
As website operators, we treat the data provided strictly confidentially and protect the interests of the users. Personal data is neither sold nor passed on to third parties. We make every effort to protect the databases from unauthorised access, loss, misuse or falsification by all reasonable means.
All data that you transmit via our websites is transmitted in encrypted form. The data is encrypted using the Security Socket Layer (SSL), a security standard supported by most browsers. You can tell that secure data transmission via SSL is actually taking place by the fact that a small lock symbol is visible in your browser's status bar. Access to pages where you enter your private data is password-protected.
We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible. You should therefore encrypt important or confidential information when communicating via the internet or send us the information by post.