Our goal is to provide you with reliable and professional support at all times. With our support models, we ensure that you have continuous access to technical expertise and assistance—fully tailored to the needs of your business.
Our "Essential" support model, designed primarily for small and medium-sized teams, is already included in your Bitergo WMS - Warehouse Star license and offers a straightforward and efficient introduction to our service offerings.
For growing businesses that require additional support, we offer flexible expansion options. These allow you to seamlessly scale your support requirements as your user base grows.
Larger organizations or businesses with mission-critical processes benefit from our advanced support contracts, such as Bitergo Care and Bitergo Max. These options provide additional benefits, including prioritized support, a powerful ticketing system, and extended service hours, ensuring that your operations are always optimally supported.
Below, you will find a detailed overview of our support options to help you choose the ideal solution for your needs.
