Questions about the Bitergo WMS? Ask Bitergo Help.
The AI assistant answers your questions instantly – around the clock, based on our official documentation, and with no waiting for a ticket.
- Answers in seconds
- Based on the official Bitergo WMS documentation
- Available 24/7 - even outside our service hours
WHAT IS BITERGO HELP?
Your direct Line to Bitergo WMS Knowledge.
Bitergo Help is Bitergo's AI-based support assistant. It answers your questions about operating the Bitergo WMS in natural language – and it also helps with general questions about the company and other Bitergo solutions.
TRY IT OUT
Ask your Question
Describe your issue in your own words:
FAST HELP IN DAY-TO-DAY OPERATIONS
Help along your Warehouse Processes
The assistant knows every app in the Bitergo WMS Suite – from setup to shipping. It explains features, walks you through configurations, and helps with common pitfalls in everyday operations.
Setup & Master Data
Set up your warehouse structure, maintain article and partner master data, configure permissions and profiles, import data via CSV or EDI.
Incoming Goods & Storage
Process delivery notes (ASN), generate handling units, print labels, understand storage strategies and restrictions.
Order Picking & Shipping
Create pick lists, apply picking strategies such as FIFO or full-pallet, pack, and generate shipping labels.
Inventory Counting, Corrections & Information
Count stock, correct posting errors, locate storage bins, evaluate reports.
RELIABLE AND TRACEABLE
Answers with a Source
The AI assistant does not make up answers. It draws exclusively on our official content:
- the user documentation for the Bitergo WMS apps
- the „Getting Started" tutorial and the content of the Bitergo WMS Academy
- our FAQ and release notes
Every answer references the underlying source - so if in doubt, you can read up directly and train your team.
CLEAR LIMITS, CLEAR RESPONSIBILITIES
Where the Assistant reaches its Limits
We're honest about what the AI assistant can and can't do. It helps you with using the Bitergo WMS. However, it cannot:
- access your specific warehouse data, stock levels, or postings
- analyze or resolve operational malfunctions
- make binding statements about pricing, contracts, or individual customizations
- carry out configurations in your system
Please note: The agreed response times of your support plan apply to tickets, not to the AI assistant.
The assistant is an additional offering and does not replace any of the guaranteed service hours.
SECURE AND TRANSPARENT
Your Data stays protected
As with the entire Bitergo WMS, our standard for information security also applies to the AI assistant. Our information security management system is certified to ISO 27001.
- No warehouse data in the chat: The assistant has no access to your stock, orders, or customer data.
- No personal data required to use the chatbot.
- Transparency: You'll find details in our privacy policy.
FAQ
Frequently asked Questions
Does using the AI assistant cost extra?
No. The AI assistant is free for all Bitergo WMS users – whether you use the demo version, Bitergo WMS Free, or one of our paid plans.
Does the assistant replace support?
No. It complements it. For malfunctions, individual customizations, and any matters with a guaranteed response time, the ticket system remains the right path.
In which languages does the assistant respond?
Bitergo Help can translate automatically. It can answer in the language of the question and supports more than 95 languages. It takes its cue from your browser settings and the language of the question.
I'm not a customer yet. Can I still use the AI assistant?
Yes. The assistant also answers general questions about how the Bitergo WMS works – ideal if you're currently evaluating our system.