On-Time Delivery measures the proportion of orders that arrive at the customer at the promised time.
Formula:
(On-time deliveries ÷ total deliveries) × 100
Example:
1,000 deliveries, of which 970 are on time
→ On-Time Delivery = 97%
This KPI is crucial for:
1. Real-time tracking
Transparency across the entire process.
2. Process optimization in the warehouse
Reduction of delays.
3. Better shipping planning
Alignment with logistics service providers.
👉 On-Time Delivery is often viewed in isolation.
However, the following also play a key role:
as key influencing factors.
Process optimization:
→ significant increase in customer satisfaction
On-Time Delivery is one of the most important service KPIs and a key competitive advantage.