What is a dark store?

A dark store in logistics refers to a warehouse or distribution center set up like a traditional supermarket but closed to public access, designed specifically for handling online orders. In this context, "dark" means that the store is closed to the public.

Dark stores are primarily used in sectors where fast and efficient delivery of goods is essential, such as in grocery delivery and e-commerce. Employees in a dark store pick the ordered goods and prepare them for delivery to the end customer.

Typical features of dark stores:

1. Online order processing: They are used exclusively for fulfilling orders received via online platforms.
   
   
2. Optimized inventory management: Products are organized to enable fast and efficient picking.
   
   
3. Quick delivery times: Dark stores are often located in urban areas to ensure fast delivery times, especially for groceries (often within a few hours).
   
   
4. No customers on-site: Customers do not enter the premises, and there is no traditional retail space.