Click and Collect

Click and Collect is a retail model where customers order products online and pick them up in a physical store. It combines the convenience of online shopping with immediate product availability.

A WMS is key to Click and Collect. It synchronizes inventory in real time, reserves items, and triggers picking in the selected store, ensuring reliable fulfillment.

Practical Example:
A customer orders a pair of shoes online, selects “Click and Collect,” and receives a pickup confirmation once the WMS has allocated and prepared the item in the store.